Privacy Policy

1. Information We Collect

When you contact us for an emergency fuel drain, request a quote, or book our mobile services, we may collect the following personal information to fulfill your request:

• Contact Information: Your name, phone number, and email address.

• Location Data: Your physical location, petrol station forecourt address, or live location data pin (sent via WhatsApp) so our mobile technicians can navigate to you.

• Vehicle Information: Your vehicle registration plate (VRM), make, model, and fuel type.

• Payment Details: To process upfront deposits or full payments, digital transaction details are processed securely through our chosen PCI-compliant payment gateways. We do not store full credit card numbers on our servers.

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2. How We Use Your Information

We use the information we collect in various ways, strictly to provide and maintain our emergency roadside service, including to:

• Dispatch our nearest mobile fuel drain technician directly to your vehicle.

• Communicate with you over the phone, via text message, or via WhatsApp regarding arrival times, quotes, and booking confirmations.

• Process secure upfront payments or deposit transactions.

• Send you invoices or electronic receipts upon job completion.

• Comply with legal, financial, and environmental tracking requirements regarding hazardous waste management (as required by the Environment Agency).

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3. Log Files and Web Analytics

Like most standard websites, we use log files and basic analytics tools to review visitor traffic. This information includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, and referring/exit pages. This data is entirely anonymous and is used solely to analyze website performance and ensure optimal site security.

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4. Third-Party Disclosures

We respect your privacy and will never sell or rent your personal data to third-party marketing companies. We only share data with trusted third parties essential to fulfilling our service, such as:

• Our Field Technicians: Sharing your phone number, vehicle details, and location so they can complete the physical fuel drain.

• Payment Processors: Sharing transaction details with secure banks/gateways to process deposits safely.

• Law Enforcement or Regulators: Only when legally required to do so, such as documenting the safe disposal of hazardous contaminated fuel mixtures with environmental authorities.

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5. Data Retention & Security

We implement strict digital security protocols to ensure your phone numbers, addresses, and transaction details are guarded against unauthorized access. We only keep your information for as long as necessary to handle your booking, provide invoices, satisfy business tax regulations, or comply with commercial waste recording laws.

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6. Your Data Rights (GDPR)

Under UK data protection laws, you have specific rights regarding your personal information:

• The right to access: You can request copies of the personal data we hold about you.

• The right to rectification: You can request that we correct any information you believe is inaccurate.

• The right to erasure: You can request that we erase your personal data, subject to certain conditions (e.g., if it does not conflict with legal financial reporting requirements).

If you would like to exercise any of these rights, please contact us via email.

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7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. Changes are effective immediately after they are posted on this page.

By using our website or booking our emergency mobile services via phone or WhatsApp, you hereby consent to our Privacy Policy and agree to its terms.